Customer Service (Maternity Cover) — 1 Positions
DIMENSIONS OF THE ROLE
- Works closely with the Marketplace Sales Team and Order Fulfillment Team.
- Responds to customer chats across multiple marketplace platforms.
- Handles up to hundreds of customer inquiries per day, depending on peak periods.
- Reports customer insights and recurring issues to improve service quality.
KEY RESPONSIBILITIES
- Respond to customer chats from the marketplace within the target response time (<10 minutes).
- Provide accurate information and resolve customer inquiries or complaints promptly.
- Follow up on customer interactions to ensure resolution and satisfaction.
- Obtain and evaluate customer feedback and share relevant findings with the team.
- Maintain detailed records of all interactions, including inquiries, feedback, and complaints.
- Broadcast promotional messages through chat to engage customers.
- Conduct simple customer surveys and collect responses.
- Ensure excellent service in line with company standards and policies.
Experience, Knowledge, Qualifications & Competencies
Essential:
- Minimum Diploma (D3) in any field.
- At least 1 year of experience in a customer service role.
- Strong written and verbal communication skills in Bahasa Indonesia.
- Fast response and problem-solving skills in chat-based communication.
- Ability to multitask and work in a fast-paced environment.
- Flexible to work shifts, including evenings, weekends, and holidays.
- Basic computer literacy (Microsoft Office, online platforms).
- Passion for customer satisfaction and service excellence.
Desirable:
- Familiarity with e-commerce platforms and online marketplaces.
- Passive English proficiency for understanding product descriptions or internal systems.
- Knowledge of the company’s products and services.
- Experience handling CRM systems or live chat tools.
Operational Livestream Internship — 1 Positions
DIMENSIONS OF THE ROLE
Responsibilities
- Stay on-site to ensure that everything is in place prior to, and during, the livestream.
- In charge of all areas of livestream production according to plan, including studio arrangement, product display, and technicality.
- Coordinate with the Commercial team, operator, and host for livestream campaign requirements.
- Maintain and improve the production process.
Requirements
- Any majors are welcome, preferably in Communications, Marketing, Advertising, Business Management, Journalism, or relevant studies.
- Able to multitask in a fast-paced environment.
- Proactive and have a good sense of communication.
- Well-organised.
- Keep to learn about live streaming.
